What’s new in Amazon module version 4.2
The new Amazon Marketplace module for PrestaShop version 4.2 incorporates new messaging features improving communication with customers and seller performances.
The Messaging tab had previously appeared, it activates the feature “Invoice by email”, therefore, the buyer customer receives its custom invoice in PDF format and optionally general sales and/or returns conditions.
Two new messaging features have been added to this tab;
Seller review request, Seller review incentive
The buyer customer receives depending on the selected configuration, for example after delivery within a maximum period of 15 days, a review request by email inviting him to rate the quality of the transaction, leaving a seller review that directly impacts your performance indicators.
The more you get positive reviews, the more you get chances to retain or acquire the Buybox (buy box) which is obviously a major conversion vector on Amazon. Moreover, the history, number and quality of past positive reviews are an important decision support to the buyer customer.
Online help in the form of tooltips help you to easily configure this section;
Once this one configured, a scheduled task is added to the eponymous tab of the module, the scheduled task is installed automatically if you use the free Prestashop Cronjobs module, the official Scheduled Tasks module of Prestashop.
Before and After Sales Service
Natively, Prestashop has a before and after sales communication tool for easy communication and follow-up of message threads with customers.
The Amazon module now integrates this tool and centralizes all communication with prospects and customers. You will find the message threads with the prospect in the Customer > Customer Service tab but also messages related to Orders directly on the customer’s Order;
Prestashop Customer Service Page containing Amazon message threads
Notifications on the Order page
The setup is quite simple, the module allows to login with a GMail account and enables a filter to assign the message to the right marketplace and the right language. The configuration is documented online using giant tooltips, you are guided throughout the configuration;
These new features appear in version 4.2 of the module which will be available in the 3rd semester 2016.
Other new features in this version, as the shipping cost models, remote baskets etc. All these new features are documented in our online documentation available from the module.
Happy sales on Amazon